Ashley Furniture: This was the worst service I have ever received...
A Ashley Furniture customer review by GetHuman user ~pkdm2315 from November 25th, 2017
Background on ~pkdm2315's case
GetHuman: ~pkdm2315 - can you tell our other Ashley Furniture customers when your case took place?
~pkdm2315: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~pkdm2315 a list of common Ashley Furniture problems)
~pkdm2315: "Warranty claim" was why I was trying to call.
~pkdm2315's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pkdm2315: This was the worst service I have ever received. We received the side board with a crack. It was the Wednesday before Thanksgiving so I waited until Monday to call due to the holiday weekend and was told I waited longer than the ** hours and a service call was required. I tried to explain *. It was a holiday weekend. *. I did not want a service call because I did not want to have to wait another day for an exchange. I was told I would get a call back. No call. I called back the next day and was given the same run around, so I explained the situation again and was told to send a picture because a manager would want to see the crack. I emailed the picture. No call back. I called the next day and was on the phone for over an hour with no result. I was told they would call me the next day. No call. (In the middle of all this I tried to call the store directly and no one has ever answered the phone) I finally decided to drive to the store, which is ** minutes from my house, to maybe ge
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~pkdm2315: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pkdm2315: I'd give them a four out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~pkdm2315: For that I would say five out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~pkdm2315: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pkdm2315 taken from his Ashley Furniture customer service problem that occurred on November 15th, 2017.