Ashley Furniture: Used the "callback" option, and it worked well...
A Ashley Furniture customer review by GetHuman user ~Broken Couch from November 26th, 2017
Background on ~Broken Couch's case
GetHuman: ~Broken Couch - can you tell our other Ashley Furniture customers when your case took place?
~Broken Couch: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~Broken Couch a list of common Ashley Furniture problems)
~Broken Couch: "Cancel order" was why I was trying to call.
~Broken Couch's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Broken Couch: Used the "callback" option, and it worked well. Agent called back in about ** minutes, but could not help with my question. Not her fault*third party issue.
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~Broken Couch: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Broken Couch: I'd give them a four out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~Broken Couch: For that I would say five out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~Broken Couch: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Broken Couch taken from his Ashley Furniture customer service problem that occurred on November 17th, 2017.