Ashley Furniture: call to cancel a furniture warranty and was jer...
A Ashley Furniture customer review by GetHuman user ~mad in alpharetta from November 18th, 2017
Background on ~mad in alpharetta's case
GetHuman: ~mad in alpharetta - can you tell our other Ashley Furniture customers when your case took place?
~mad in alpharetta: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~mad in alpharetta a list of common Ashley Furniture problems)
~mad in alpharetta: "Complaint" was why I was trying to call.
~mad in alpharetta's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad in alpharetta: call to cancel a furniture warranty and was jerked around by a rude woman in cust service..she referred me to their website and failed to handle my request...typical bad retail behavior...very poor sewrvice..think long and hard before buying from these guys....
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~mad in alpharetta: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad in alpharetta: I'd give them a five out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~mad in alpharetta: For that I would say four out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~mad in alpharetta: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad in alpharetta taken from his Ashley Furniture customer service problem that occurred on November 11th, 2017.