Ashley Furniture: this site states the servicce is offered...
A Ashley Furniture customer review by GetHuman user GetHuman-349528 from November 11th, 2017
Background on GetHuman-349528's case
GetHuman: GetHuman-349528 - can you tell our other Ashley Furniture customers when your case took place?
GetHuman-349528: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-349528 a list of common Ashley Furniture problems)
GetHuman-349528: "Warranty claim" was why I was trying to call.
GetHuman-349528's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-349528: this site states the servicce is offered **-*. but the automated services states clearly the office was closed. call back during business. not to mention the store in falls church never answered their phone the entire day. not sure that i want to do business with this company, if no one ever answers the phone.
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
GetHuman-349528: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-349528: I'd give them a four out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
GetHuman-349528: For that I would say one out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
GetHuman-349528: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-349528 taken from his Ashley Furniture customer service problem that occurred on November 10th, 2017.