Asos: They refuse to talk to you on the phone and the...
A Asos customer review by GetHuman user ~LoyalCustomer from November 19th, 2017
Background on ~LoyalCustomer's case
GetHuman: ~LoyalCustomer - can you tell our other Asos customers when your case took place?
~LoyalCustomer: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to Asos, and if so, how?
GetHuman: And which of these common Asos customer issues best describes the reason you wanted to talk to them?
(Shows ~LoyalCustomer a list of common Asos problems)
~LoyalCustomer: "Overcharge/Strange charge" was why I was trying to contact.
~LoyalCustomer's review of Asos customer service
GetHuman: So how would you sum up your experience for GetHuman's Asos customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LoyalCustomer: They refuse to talk to you on the phone and they took ** hours to respond back to one of my emails. On their website it says it will take them a maximum of * hours to respond. Their online chat representative also disconnected our chat with no warning because I did not respond within * minute. This is the worst customer service I have gotten from any company in my life. I have been ordering from asos for years and spent almost *** dollars on this one purchase alone. I think that deserves quality customer service in return.
GetHuman: Let's quantify your experience contacting Asos. On a scale of 1 to 5, how easy is it go get help on a Asos problem?
~LoyalCustomer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LoyalCustomer: I'd give them a one out of five on communication.
GetHuman: And what about Asos's ability to quickly and effectively address your problem?
~LoyalCustomer: For that I would say five out of five.
GetHuman: And finally- any advice for other Asos customers?
~LoyalCustomer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Asos to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LoyalCustomer taken from his Asos customer service problem that occurred on November 9th, 2017.