Asos: they just said they cpuldnt answer my question...

A Asos customer review by GetHuman user ~lolz from November 26th, 2017

Background on ~lolz's case

GetHuman: ~lolz - can you tell our other Asos customers when your case took place?
~lolz: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Asos, and if so, how?
~lolz: I used a email I found on the GetHuman Asos customer service contact info page: Contact Asos Customer Service
GetHuman: And which of these common Asos customer issues best describes the reason you wanted to talk to them?
(Shows ~lolz a list of common Asos problems)
~lolz: "Track order" was why I was trying to contact.

~lolz's review of Asos customer service

GetHuman: So how would you sum up your experience for GetHuman's Asos customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lolz: they just said they cpuldnt answer my question and gave me a list of ways it nay be answered none of them where what I needed and they didn't leave me with another option.
GetHuman: Let's quantify your experience contacting Asos. On a scale of 1 to 5, how easy is it go get help on a Asos problem?
~lolz: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lolz: I'd give them a two out of five on communication.
GetHuman: And what about Asos's ability to quickly and effectively address your problem?
~lolz: For that I would say five out of five.
GetHuman: And finally- any advice for other Asos customers?
~lolz: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Asos to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lolz taken from his Asos customer service problem that occurred on November 21st, 2017.

Asos

2.00 of 5 stars | 26 reviews

~lolz's Asos Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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