Assurance Wireless: I had trouble communicating with the agent*I as...
A Assurance Wireless customer review by GetHuman user ~Luis quinones from November 21st, 2017
Background on ~Luis quinones's case
GetHuman: ~Luis quinones - can you tell our other Assurance Wireless customers when your case took place?
~Luis quinones: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Luis quinones a list of common Assurance Wireless problems)
~Luis quinones: "Can't Login" was why I was trying to call.
~Luis quinones's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Luis quinones: I had trouble communicating with the agent*I asked to speak to a supervisor and I was*on hold for about ** mins and he never picked up the phone. That's very disappointing.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Luis quinones: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Luis quinones: I'd give them a four out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Luis quinones: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Luis quinones: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Luis quinones taken from his Assurance Wireless customer service problem that occurred on November 18th, 2017.