Astoria Bank: After waiting almost forever, one of the nastie...
A Astoria Bank customer review by GetHuman user GetHuman-416579 from November 2nd, 2017
Background on GetHuman-416579's case
GetHuman: GetHuman-416579 - can you tell our other Astoria Bank customers when your case took place?
GetHuman-416579: Yes. It was morning, on October 28th.
GetHuman: Did you reach out to Astoria Bank, and if so, how?
GetHuman: And which of these common Astoria Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-416579 a list of common Astoria Bank problems)
GetHuman-416579: "Complaint" was why I was trying to call.
GetHuman-416579's review of Astoria Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Astoria Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-416579: After waiting almost forever, one of the nastier "customer Service" boileroom operators, abusively accused my wife and I of defaulting on last month's mortgage payment. In fact, we have the timely cancelled check and were instructed to fax it to the servicer. This was done and for almost * *** weeks have tried to get someone ( anyone??) to return our calls and confirm receipt of the fax. As there seems to be no one in charge, we were summarily dismissed from the calls, with no confirmation. We have been with Ast Fed for almost ** years. This treatment is beyond the money center banks. It is like dealing with ignorant and hostile pepolple. Maybe a new servicer is in order?
GetHuman: Let's quantify your experience contacting Astoria Bank. On a scale of 1 to 5, how easy is it go get help on a Astoria Bank problem?
GetHuman-416579: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-416579: I'd give them a five out of five on communication.
GetHuman: And what about Astoria Bank's ability to quickly and effectively address your problem?
GetHuman-416579: For that I would say three out of five.
GetHuman: And finally- any advice for other Astoria Bank customers?
GetHuman-416579: Call them early in the day or late. Don't forget any personal or account information you might need for Astoria Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-416579 taken from his Astoria Bank customer service problem that occurred on October 28th, 2017.