Astoria Bank: Customer service representative told me how it...
A Astoria Bank customer review by GetHuman user GetHuman-327111 from November 4th, 2017
Background on GetHuman-327111's case
GetHuman: GetHuman-327111 - can you tell our other Astoria Bank customers when your case took place?
GetHuman-327111: Sure. It was afternoon, on October 25th.
GetHuman: Did you reach out to Astoria Bank, and if so, how?
GetHuman: And which of these common Astoria Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-327111 a list of common Astoria Bank problems)
GetHuman-327111: "Setup an account" was why I was trying to call.
GetHuman-327111's review of Astoria Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Astoria Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-327111: Customer service representative told me how it was going to go down in her exact words in regards to my question
GetHuman: Let's quantify your experience contacting Astoria Bank. On a scale of 1 to 5, how easy is it go get help on a Astoria Bank problem?
GetHuman-327111: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-327111: I'd give them a four out of five on communication.
GetHuman: And what about Astoria Bank's ability to quickly and effectively address your problem?
GetHuman-327111: For that I would say three out of five.
GetHuman: And finally- any advice for other Astoria Bank customers?
GetHuman-327111: Call them early in the day or late. Don't forget any personal or account information you might need for Astoria Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-327111 taken from his Astoria Bank customer service problem that occurred on October 25th, 2017.