I purchased a Duralast battery from Auto Zone a...
A Auto Zone customer review by GetHuman user ~Earthtokarmen from November 6th, 2017
Background on ~Earthtokarmen's case
GetHuman: ~Earthtokarmen - can you tell our other Auto Zone customers when your case took place?
~Earthtokarmen: Sure. It was evening, on November 2nd.
GetHuman: Did you reach out to Auto Zone, and if so, how?
GetHuman: And which of these common Auto Zone customer issues best describes the reason you wanted to talk to them?
(Shows ~Earthtokarmen a list of common Auto Zone problems)
~Earthtokarmen: "None of those really matches why I wanted to call Auto Zone that day." was why I was trying to call.
~Earthtokarmen's review of Auto Zone customer service
GetHuman: So how would you sum up your experience for GetHuman's Auto Zone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Earthtokarmen: I purchased a Duralast battery from Auto Zone and started having problems with it very quickly. The first time I encountered a problem, I called AAA. They tested the battery and told me it was bad. They offered to sell me a battery but told me that it didn*€*t appear to be very old and suggested that I take it back to Auto Zone. I did and Auto Zone told me it was a good battery but they charged it. The battery worked for a while longer then I recently had another problem with it. A mechanic tested it and AGAIN told me it was a bad battery. A friend jumped my car and I took it into Auto Zone and AGAIN they told me that it was a good battery but also said that it was still under warranty. Then my car wouldn*€*t start AGAIN so I towed it to a automotive shop. They ALSO told me that it was a bad battery that wasn*€*t holding a charge. Before I brought the battery to Auto Zone, I called to talk to a manager because I didn*€*t want to go through the hassle to AGAIN be told that my
GetHuman: Let's quantify your experience contacting Auto Zone. On a scale of 1 to 5, how easy is it go get help on a Auto Zone problem?
~Earthtokarmen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Earthtokarmen: I'd give them a three out of five on communication.
GetHuman: And what about Auto Zone's ability to quickly and effectively address your problem?
~Earthtokarmen: For that I would say two out of five.
GetHuman: And finally- any advice for other Auto Zone customers?
~Earthtokarmen: Call them early in the day or late. Don't forget any personal or account information you might need for Auto Zone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Earthtokarmen taken from his Auto Zone customer service problem that occurred on November 2nd, 2017.