Auto Zone: To Whom it may concern - This email is to compl...
A Auto Zone customer review by GetHuman user ~Danna from November 12th, 2017
Background on ~Danna's case
GetHuman: ~Danna - can you tell our other Auto Zone customers when your case took place?
~Danna: Yes I can. It was evening, on November 2nd.
GetHuman: Did you reach out to Auto Zone, and if so, how?
GetHuman: And which of these common Auto Zone customer issues best describes the reason you wanted to talk to them?
(Shows ~Danna a list of common Auto Zone problems)
~Danna: "None of those really matches why I wanted to call Auto Zone that day." was why I was trying to call.
~Danna's review of Auto Zone customer service
GetHuman: So how would you sum up your experience for GetHuman's Auto Zone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Danna: To Whom it may concern - This email is to compliment one of your staff members*from store *****.First and foremost, I want to recognize Kelly for being absolutely helpful when I experienced car trouble at a WAWA gas station on Opitz Rd in Woodbridge Va. The attendants at the WAWA gas station were unable to help me. Lucky for me a wonderful young lady wearing her Auto Zone uniform by the name of Kelly approched me, she asked if I needed assistance. I told her I had purchased a battery from Advanced and they refused to install it because it was out of their parking zone. Kelly offered to install the new battery and asked me if I had any inconvinience in her doing this. Kelly took the time to explain my options. She appeared very confident. Kelly removed the deteriorated battery from my car and installed the new battery. I was so happy and thankfull for her in taking the time to help me. She was extremely kind and patient. I wish there were more people outher with great customer service l
GetHuman: Let's quantify your experience contacting Auto Zone. On a scale of 1 to 5, how easy is it go get help on a Auto Zone problem?
~Danna: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Danna: I'd give them a one out of five on communication.
GetHuman: And what about Auto Zone's ability to quickly and effectively address your problem?
~Danna: For that I would say four out of five.
GetHuman: And finally- any advice for other Auto Zone customers?
~Danna: Call them early in the day or late. Don't forget any personal or account information you might need for Auto Zone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Danna taken from his Auto Zone customer service problem that occurred on November 2nd, 2017.