Avast: The customer service agent I spoke with did all...
A Avast customer review by GetHuman user GetHuman-426170 from November 20th, 2017
Background on GetHuman-426170's case
GetHuman: GetHuman-426170 - can you tell our other Avast customers when your case took place?
GetHuman-426170: Yes I can. It was evening, on November 10th.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-426170 a list of common Avast problems)
GetHuman-426170: "Cancel order" was why I was trying to call.
GetHuman-426170's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-426170: The customer service agent I spoke with did all he could i guess but I could not speak to a supervisor. Avast is the program my computer is showing for the reason it's crashing. Someone at Avast should be able to resolve this issue, yet no one did or has, I was told a supervisor would contact me within **-** hours, why could they not speak with me then? And furthermore, why was there not someone willing to assist me when their software caused issues with my computer.I'm throughly disgusted with the whole situation. My next step is calling my lawyer for a law suit.
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
GetHuman-426170: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-426170: I'd give them a two out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
GetHuman-426170: For that I would say one out of five.
GetHuman: And finally- any advice for other Avast customers?
GetHuman-426170: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-426170 taken from his Avast customer service problem that occurred on November 10th, 2017.