Barnes & Noble: I am appauld at the lack of support for a defec...
A Barnes & Noble customer review by GetHuman user GetHuman-70797 from November 22nd, 2017
Background on GetHuman-70797's case
GetHuman: GetHuman-70797 - can you tell our other Barnes & Noble customers when your case took place?
GetHuman-70797: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-70797 a list of common Barnes & Noble problems)
GetHuman-70797: "Complaint" was why I was trying to call.
GetHuman-70797's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-70797: I am appauld at the lack of support for a defective NookHD**GB. I went to the store, they gave me the ****, which has been completely useless for * months. I was not able to get a credit, refund, new device or anything. "We know how you feel", We know your frustration"!!!! You have no idea how I feel!!
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
GetHuman-70797: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-70797: I'd give them a four out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
GetHuman-70797: For that I would say three out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
GetHuman-70797: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-70797 taken from his Barnes & Noble customer service problem that occurred on November 19th, 2017.