Barnes & Noble: warehouse not releasing book ..now they're tell...

A Barnes & Noble customer review by GetHuman user GetHuman-76408 from November 22nd, 2017

Background on GetHuman-76408's case

GetHuman: GetHuman-76408 - can you tell our other Barnes & Noble customers when your case took place?
GetHuman-76408: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman-76408: I used the 800-843-2665 number I found for on the GetHuman Barnes & Noble customer phone number page I was on: Barnes & Noble Customer Service Phone Number
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-76408 a list of common Barnes & Noble problems)
GetHuman-76408: "Warranty claim" was why I was trying to call.

GetHuman-76408's review of Barnes & Noble customer service

GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-76408: warehouse not releasing book ..now they're telling me it has shipped-- could be waiting * days to get it not happy
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
GetHuman-76408: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-76408: I'd give them a one out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
GetHuman-76408: For that I would say two out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
GetHuman-76408: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-76408 taken from his Barnes & Noble customer service problem that occurred on November 14th, 2017.

Barnes & Noble

3.13 of 5 stars | 125 reviews

GetHuman-76408's Barnes & Noble Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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