Best Western: Got a customer service rep right away - she was...
A Best Western customer review by GetHuman user ~girlonfire from November 22nd, 2017
Background on ~girlonfire's case
GetHuman: ~girlonfire - can you tell our other Best Western customers when your case took place?
~girlonfire: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to Best Western, and if so, how?
GetHuman: And which of these common Best Western customer issues best describes the reason you wanted to talk to them?
(Shows ~girlonfire a list of common Best Western problems)
~girlonfire: "Change booking" was why I was trying to call.
~girlonfire's review of Best Western customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Western customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~girlonfire: Got a customer service rep right away - she was able to answer my question about a BW promotion right away. Impressed!
GetHuman: Let's quantify your experience contacting Best Western. On a scale of 1 to 5, how easy is it go get help on a Best Western problem?
~girlonfire: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~girlonfire: I'd give them a three out of five on communication.
GetHuman: And what about Best Western's ability to quickly and effectively address your problem?
~girlonfire: For that I would say five out of five.
GetHuman: And finally- any advice for other Best Western customers?
~girlonfire: Call them early in the day or late. Don't forget any personal or account information you might need for Best Western to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~girlonfire taken from his Best Western customer service problem that occurred on November 17th, 2017.