BestBuy.com: Calling this listed number leads to you a autom...

A BestBuy.com customer review by GetHuman user GetHuman-18288 from November 22nd, 2017

Background on GetHuman-18288's case

GetHuman: GetHuman-18288 - can you tell our other BestBuy.com customers when your case took place?
GetHuman-18288: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to BestBuy.com, and if so, how?
GetHuman-18288: I used a phone number I found on the GetHuman BestBuy.com customer service contact info page: Contact BestBuy.com Customer Service
GetHuman: And which of these common BestBuy.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-18288 a list of common BestBuy.com problems)
GetHuman-18288: "Track order" was why I was trying to call.

GetHuman-18288's review of BestBuy.com customer service

GetHuman: So how would you sum up your experience for GetHuman's BestBuy.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-18288: Calling this listed number leads to you a automated message machine before actually reaching a real person. You would have to do the typical song & dance by following the prompts or by REPEATEDLY stating "customer service" till the answering service actually understands you.
GetHuman: Let's quantify your experience contacting BestBuy.com. On a scale of 1 to 5, how easy is it go get help on a BestBuy.com problem?
GetHuman-18288: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-18288: I'd give them a five out of five on communication.
GetHuman: And what about BestBuy.com's ability to quickly and effectively address your problem?
GetHuman-18288: For that I would say two out of five.
GetHuman: And finally- any advice for other BestBuy.com customers?
GetHuman-18288: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for BestBuy.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-18288 taken from his BestBuy.com customer service problem that occurred on November 16th, 2017.

BestBuy.com

3.00 of 5 stars | 17 reviews

GetHuman-18288's BestBuy.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like BestBuy.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with BestBuy.com in any way.

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