BestBuy.com: I got an email saying an order I placed online...
A BestBuy.com customer review by GetHuman user ~dalmar6677 from November 16th, 2017
Background on ~dalmar6677's case
GetHuman: ~dalmar6677 - can you tell our other BestBuy.com customers when your case took place?
~dalmar6677: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to BestBuy.com, and if so, how?
GetHuman: And which of these common BestBuy.com customer issues best describes the reason you wanted to talk to them?
(Shows ~dalmar6677 a list of common BestBuy.com problems)
~dalmar6677: "Track order" was why I was trying to call.
~dalmar6677's review of BestBuy.com customer service
GetHuman: So how would you sum up your experience for GetHuman's BestBuy.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dalmar6677: I got an email saying an order I placed online was delayed and I could cancel if I wanted to. I called and was told I COULD not cancel my order. That is not good enough!!!!
GetHuman: Let's quantify your experience contacting BestBuy.com. On a scale of 1 to 5, how easy is it go get help on a BestBuy.com problem?
~dalmar6677: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dalmar6677: I'd give them a five out of five on communication.
GetHuman: And what about BestBuy.com's ability to quickly and effectively address your problem?
~dalmar6677: For that I would say five out of five.
GetHuman: And finally- any advice for other BestBuy.com customers?
~dalmar6677: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for BestBuy.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dalmar6677 taken from his BestBuy.com customer service problem that occurred on November 12th, 2017.