Blue Cross and Blue Shield of (MS): It ***** and we were just trying to do precert...

A Blue Cross and Blue Shield of (MS) customer review by GetHuman user GetHuman-229600 from November 26th, 2017

Background on GetHuman-229600's case

GetHuman: GetHuman-229600 - can you tell our other Blue Cross and Blue Shield of (MS) customers when your case took place?
GetHuman-229600: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Blue Cross and Blue Shield of (MS), and if so, how?
GetHuman-229600: I used the 800-942-0278 number I found for on the GetHuman Blue Cross and Blue Shield of (MS) customer phone number page I was on: Blue Cross and Blue Shield of (MS) Customer Service Phone Number
GetHuman: And which of these common Blue Cross and Blue Shield of (MS) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-229600 a list of common Blue Cross and Blue Shield of (MS) problems)
GetHuman-229600: "Update account information" was why I was trying to call.

GetHuman-229600's review of Blue Cross and Blue Shield of (MS) customer service

GetHuman: So how would you sum up your experience for GetHuman's Blue Cross and Blue Shield of (MS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-229600: It ***** and we were just trying to do precert, don't have all day to wait for answer. Just horrible .
GetHuman: Let's quantify your experience contacting Blue Cross and Blue Shield of (MS). On a scale of 1 to 5, how easy is it go get help on a Blue Cross and Blue Shield of (MS) problem?
GetHuman-229600: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-229600: I'd give them a one out of five on communication.
GetHuman: And what about Blue Cross and Blue Shield of (MS)'s ability to quickly and effectively address your problem?
GetHuman-229600: For that I would say five out of five.
GetHuman: And finally- any advice for other Blue Cross and Blue Shield of (MS) customers?
GetHuman-229600: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross and Blue Shield of (MS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-229600 taken from his Blue Cross and Blue Shield of (MS) customer service problem that occurred on November 23rd, 2017.

Blue Cross and Blue Shield of (MS)

1.75 of 5 stars | 33 reviews

GetHuman-229600's Blue Cross and Blue Shield of (MS) Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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