Bluehost: Still on hold, ** minutes and counting.**Also a...

A Bluehost customer review by GetHuman user ~nt from November 25th, 2017

Background on ~nt's case

GetHuman: ~nt - can you tell our other Bluehost customers when your case took place?
~nt: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Bluehost, and if so, how?
~nt: I used the 888-401-4678 number I found for on the GetHuman Bluehost customer phone number page I was on: Bluehost Customer Service Phone Number
GetHuman: And which of these common Bluehost customer issues best describes the reason you wanted to talk to them?
(Shows ~nt a list of common Bluehost problems)
~nt: "None of those really matches why I wanted to call Bluehost that day." was why I was trying to call.

~nt's review of Bluehost customer service

GetHuman: So how would you sum up your experience for GetHuman's Bluehost customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nt: Still on hold, ** minutes and counting.**Also attempted to start a "live chat" with them on their website. The timer has gone from ** minutes to ** minutes. Horrible wait times.
GetHuman: Let's quantify your experience contacting Bluehost. On a scale of 1 to 5, how easy is it go get help on a Bluehost problem?
~nt: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nt: I'd give them a one out of five on communication.
GetHuman: And what about Bluehost's ability to quickly and effectively address your problem?
~nt: For that I would say four out of five.
GetHuman: And finally- any advice for other Bluehost customers?
~nt: Call them early in the day or late. Don't forget any personal or account information you might need for Bluehost to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nt taken from his Bluehost customer service problem that occurred on November 16th, 2017.

Bluehost

1.80 of 5 stars | 21 reviews

~nt's Bluehost Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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