Bolt bus has the nastiest, uneducated drivers a...
A Bolt Bus customer review by GetHuman user ~gloria edmiston from November 12th, 2017
Background on ~gloria edmiston's case
GetHuman: ~gloria edmiston - can you tell our other Bolt Bus customers when your case took place?
~gloria edmiston: Yes. It was morning, on November 4th.
GetHuman: Did you reach out to Bolt Bus, and if so, how?
GetHuman: And which of these common Bolt Bus customer issues best describes the reason you wanted to talk to them?
(Shows ~gloria edmiston a list of common Bolt Bus problems)
~gloria edmiston: "Loyalty program" was why I was trying to call.
~gloria edmiston's review of Bolt Bus customer service
GetHuman: So how would you sum up your experience for GetHuman's Bolt Bus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gloria edmiston: Bolt bus has the nastiest, uneducated drivers any bus company could have.when you call to complain this people are always making escuses for their drivers very bad actitud..I travel to philly back and forward every single weekend but I will find the way to go on another bus from another company,.not to mention how expensive the tickets are for all the aggravation from this drivers.I will not recoment boltbus to anyone any more in my life,.
GetHuman: Let's quantify your experience contacting Bolt Bus. On a scale of 1 to 5, how easy is it go get help on a Bolt Bus problem?
~gloria edmiston: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gloria edmiston: I'd give them a one out of five on communication.
GetHuman: And what about Bolt Bus's ability to quickly and effectively address your problem?
~gloria edmiston: For that I would say two out of five.
GetHuman: And finally- any advice for other Bolt Bus customers?
~gloria edmiston: Call them early in the day or late. Don't forget any personal or account information you might need for Bolt Bus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gloria edmiston taken from his Bolt Bus customer service problem that occurred on November 4th, 2017.