Bolt Bus: I had to send my complaint via email instead of...
A Bolt Bus customer review by GetHuman user ~Anonymous from November 26th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Bolt Bus customers when your case took place?
~Anonymous: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Bolt Bus, and if so, how?
GetHuman: And which of these common Bolt Bus customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Bolt Bus problems)
~Anonymous: "Change booking" was why I was trying to call.
~Anonymous's review of Bolt Bus customer service
GetHuman: So how would you sum up your experience for GetHuman's Bolt Bus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I had to send my complaint via email instead of receiving any assistance on the phone. Two hours later, and I have still not heard back from my email communication. Terrible service.
GetHuman: Let's quantify your experience contacting Bolt Bus. On a scale of 1 to 5, how easy is it go get help on a Bolt Bus problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Bolt Bus's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Bolt Bus customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Bolt Bus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Bolt Bus customer service problem that occurred on November 23rd, 2017.