Bolt Bus: I left something on the bus and phoned * times...
A Bolt Bus customer review by GetHuman user ~unhappy busrider from November 18th, 2017
Background on ~unhappy busrider's case
GetHuman: ~unhappy busrider - can you tell our other Bolt Bus customers when your case took place?
~unhappy busrider: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Bolt Bus, and if so, how?
GetHuman: And which of these common Bolt Bus customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy busrider a list of common Bolt Bus problems)
~unhappy busrider: "Complaint" was why I was trying to call.
~unhappy busrider's review of Bolt Bus customer service
GetHuman: So how would you sum up your experience for GetHuman's Bolt Bus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy busrider: I left something on the bus and phoned * times and emailed many times and got no response. Horrible customer Service!
GetHuman: Let's quantify your experience contacting Bolt Bus. On a scale of 1 to 5, how easy is it go get help on a Bolt Bus problem?
~unhappy busrider: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy busrider: I'd give them a four out of five on communication.
GetHuman: And what about Bolt Bus's ability to quickly and effectively address your problem?
~unhappy busrider: For that I would say three out of five.
GetHuman: And finally- any advice for other Bolt Bus customers?
~unhappy busrider: Call them early in the day or late. Don't forget any personal or account information you might need for Bolt Bus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy busrider taken from his Bolt Bus customer service problem that occurred on November 9th, 2017.