Bolt Bus: This bus service is "the bus from ****"*I have...
A Bolt Bus customer review by GetHuman user ~jamie from November 22nd, 2017
Background on ~jamie's case
GetHuman: ~jamie - can you tell our other Bolt Bus customers when your case took place?
~jamie: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Bolt Bus, and if so, how?
GetHuman: And which of these common Bolt Bus customer issues best describes the reason you wanted to talk to them?
(Shows ~jamie a list of common Bolt Bus problems)
~jamie: "Overcharge/Strange charge" was why I was trying to call.
~jamie's review of Bolt Bus customer service
GetHuman: So how would you sum up your experience for GetHuman's Bolt Bus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jamie: This bus service is "the bus from ****"*I have never experienced anything so horrible. Toilet stunk the entire trip the bus brought us home * hours late. The driver never communicated not once!He had a great time texting and driving though. Point is this bus service needs to stop and be taken off the road!!!!
GetHuman: Let's quantify your experience contacting Bolt Bus. On a scale of 1 to 5, how easy is it go get help on a Bolt Bus problem?
~jamie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jamie: I'd give them a two out of five on communication.
GetHuman: And what about Bolt Bus's ability to quickly and effectively address your problem?
~jamie: For that I would say five out of five.
GetHuman: And finally- any advice for other Bolt Bus customers?
~jamie: Call them early in the day or late. Don't forget any personal or account information you might need for Bolt Bus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jamie taken from his Bolt Bus customer service problem that occurred on November 18th, 2017.