Bonton.com: Complaint regarding: Poor packaging of merchand...
A Bonton.com customer review by GetHuman user GetHuman-csimko from December 3rd, 2017
Background on GetHuman-csimko's case
GetHuman: GetHuman-csimko - can you tell our other Bonton.com customers when your case took place?
GetHuman-csimko: Yeah. It was middle of the night, on November 30th.
GetHuman: Did you reach out to Bonton.com, and if so, how?
GetHuman: And which of these common Bonton.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-csimko a list of common Bonton.com problems)
GetHuman-csimko: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-csimko's review of Bonton.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Bonton.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-csimko: Complaint regarding: Poor packaging of merchandise at Boston warehouse prior to shipment. All * items arrived damaged.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-csimko: poor packaging of merchandise at bonton warehouse prior to shipping. All * items were damaged due to their carelessness with packing.
GetHuman: Let's quantify your experience contacting Bonton.com. On a scale of 1 to 5, how easy is it go get help on a Bonton.com problem?
GetHuman-csimko: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-csimko: I'd give them a two out of five on communication.
GetHuman: And what about Bonton.com's ability to quickly and effectively address your problem?
GetHuman-csimko: For that I would say one out of five.
GetHuman: And finally- any advice for other Bonton.com customers?
GetHuman-csimko: Call them early in the day or late. Don't forget any personal or account information you might need for Bonton.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-csimko taken from his Bonton.com customer service problem that occurred on November 30th, 2017.