Borders: Multiple calls, promises to fix the situation t...
A Borders customer review by GetHuman user GetHuman-416578 from November 2nd, 2017
Background on GetHuman-416578's case
GetHuman: GetHuman-416578 - can you tell our other Borders customers when your case took place?
GetHuman-416578: Yup. It was afternoon, on October 28th.
GetHuman: Did you reach out to Borders, and if so, how?
GetHuman: And which of these common Borders customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-416578 a list of common Borders problems)
GetHuman-416578: "Cancel order" was why I was trying to call.
GetHuman-416578's review of Borders customer service
GetHuman: So how would you sum up your experience for GetHuman's Borders customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-416578: Multiple calls, promises to fix the situation that were never fulfilled, and then when I asked to speak with a supervisor I was disconnected. Terrible, horrible, unacceptable.
GetHuman: Let's quantify your experience contacting Borders. On a scale of 1 to 5, how easy is it go get help on a Borders problem?
GetHuman-416578: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-416578: I'd give them a four out of five on communication.
GetHuman: And what about Borders's ability to quickly and effectively address your problem?
GetHuman-416578: For that I would say three out of five.
GetHuman: And finally- any advice for other Borders customers?
GetHuman-416578: Call them early in the day or late. Don't forget any personal or account information you might need for Borders to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-416578 taken from his Borders customer service problem that occurred on October 28th, 2017.