British Airways - Executive Club: After waiting on hold for ** minutes I was tran...

A British Airways - Executive Club customer review by GetHuman user ~Barbara from November 27th, 2017

Background on ~Barbara's case

GetHuman: ~Barbara - can you tell our other British Airways - Executive Club customers when your case took place?
~Barbara: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to British Airways - Executive Club, and if so, how?
~Barbara: I used the 877-767-7970 number I found for on the GetHuman British Airways - Executive Club customer phone number page I was on: British Airways - Executive Club Customer Service Phone Number
GetHuman: And which of these common British Airways - Executive Club customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara a list of common British Airways - Executive Club problems)
~Barbara: "Make a booking" was why I was trying to call.

~Barbara's review of British Airways - Executive Club customer service

GetHuman: So how would you sum up your experience for GetHuman's British Airways - Executive Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara: After waiting on hold for ** minutes I was transferred to someone who didn't make any effort to solve my problem and then disconnected me.
GetHuman: Let's quantify your experience contacting British Airways - Executive Club. On a scale of 1 to 5, how easy is it go get help on a British Airways - Executive Club problem?
~Barbara: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara: I'd give them a two out of five on communication.
GetHuman: And what about British Airways - Executive Club's ability to quickly and effectively address your problem?
~Barbara: For that I would say five out of five.
GetHuman: And finally- any advice for other British Airways - Executive Club customers?
~Barbara: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways - Executive Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara taken from his British Airways - Executive Club customer service problem that occurred on November 19th, 2017.

British Airways - Executive Club

3.14 of 5 stars | 41 reviews

~Barbara's British Airways - Executive Club Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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