CVS: I called * days in advance for my medication an...
A CVS customer review by GetHuman user ~Bart Gonzalez from November 14th, 2017
Background on ~Bart Gonzalez's case
GetHuman: ~Bart Gonzalez - can you tell our other CVS customers when your case took place?
~Bart Gonzalez: Yes. It was afternoon, on November 5th.
GetHuman: Did you reach out to CVS, and if so, how?
GetHuman: And which of these common CVS customer issues best describes the reason you wanted to talk to them?
(Shows ~Bart Gonzalez a list of common CVS problems)
~Bart Gonzalez: "Overcharge/Strange charge" was why I was trying to call.
~Bart Gonzalez's review of CVS customer service
GetHuman: So how would you sum up your experience for GetHuman's CVS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bart Gonzalez: I called * days in advance for my medication and waited * hours at the farmacy and my medication was never filled.
GetHuman: Let's quantify your experience contacting CVS. On a scale of 1 to 5, how easy is it go get help on a CVS problem?
~Bart Gonzalez: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bart Gonzalez: I'd give them a two out of five on communication.
GetHuman: And what about CVS's ability to quickly and effectively address your problem?
~Bart Gonzalez: For that I would say three out of five.
GetHuman: And finally- any advice for other CVS customers?
~Bart Gonzalez: Call them early in the day or late. Don't forget any personal or account information you might need for CVS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bart Gonzalez taken from his CVS customer service problem that occurred on November 5th, 2017.