Canada Post: A warning to those who ship from outside Canada...
A Canada Post customer review by GetHuman user GetHuman-saminba from November 29th, 2017
Background on GetHuman-saminba's case
GetHuman: GetHuman-saminba - can you tell our other Canada Post customers when your case took place?
GetHuman-saminba: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Canada Post, and if so, how?
GetHuman: And which of these common Canada Post customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-saminba a list of common Canada Post problems)
GetHuman-saminba: "Delivery problem" was why I was trying to call.
GetHuman-saminba's review of Canada Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Canada Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-saminba: A warning to those who ship from outside Canada, they have now disabled their inland tracking service. They used to have one of the best tracking systems imaginable, even giving details on how many times there had been failed deliveries, there is now no way to track parcels after having left the senders country, Canada Post also make it impossible to contact them, if you do manage to get through you have a recorded message & you are advised to open a claim with your Post Office. Shocking service from what used to be one of the most comprehensively run International Post Offices.
GetHuman: Let's quantify your experience contacting Canada Post. On a scale of 1 to 5, how easy is it go get help on a Canada Post problem?
GetHuman-saminba: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-saminba: I'd give them a one out of five on communication.
GetHuman: And what about Canada Post's ability to quickly and effectively address your problem?
GetHuman-saminba: For that I would say one out of five.
GetHuman: And finally- any advice for other Canada Post customers?
GetHuman-saminba: Call them early in the day or late. Don't forget any personal or account information you might need for Canada Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-saminba taken from his Canada Post customer service problem that occurred on November 24th, 2017.