Canvaspeople.com: I ordered print from this company only to find...
A Canvaspeople.com customer review by GetHuman user ~shinypinkbunny90 from November 20th, 2017
Background on ~shinypinkbunny90's case
GetHuman: ~shinypinkbunny90 - can you tell our other Canvaspeople.com customers when your case took place?
~shinypinkbunny90: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Canvaspeople.com, and if so, how?
GetHuman: And which of these common Canvaspeople.com customer issues best describes the reason you wanted to talk to them?
(Shows ~shinypinkbunny90 a list of common Canvaspeople.com problems)
~shinypinkbunny90: "Complaint" was why I was trying to contact.
~shinypinkbunny90's review of Canvaspeople.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Canvaspeople.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shinypinkbunny90: I ordered print from this company only to find out the resolution wasn't high enough & I would have to resubmit my photo in a higher resolution. My photo only came in the resolution I submitted, so I requested for them to cancel my order & refund my money. I tried contacting Canvas People multiple times over email for two weeks through my personal account and their website. I tried dialing this number posted during their operating hours only to be greeted each time by a robot woman, then elevator music and then the call would disconnect. Finally, I was fed up. I had paid via PayPal and filed a claim against Canvas People asking PayPal to look into the claim and help me get my refund. Within THREE HOURS of filing my claim, PayPal had refunded my money. Three minutes after PayPal emailed me to let me know they took care of it, Canvas People emailed me to apologize and give me my refund. What a joke of a company. What a joke.
GetHuman: Let's quantify your experience contacting Canvaspeople.com. On a scale of 1 to 5, how easy is it go get help on a Canvaspeople.com problem?
~shinypinkbunny90: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shinypinkbunny90: I'd give them a four out of five on communication.
GetHuman: And what about Canvaspeople.com's ability to quickly and effectively address your problem?
~shinypinkbunny90: For that I would say one out of five.
GetHuman: And finally- any advice for other Canvaspeople.com customers?
~shinypinkbunny90: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Canvaspeople.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shinypinkbunny90 taken from his Canvaspeople.com customer service problem that occurred on November 14th, 2017.