Capital One 360: I called in to submit a mortgage application. I...

A Capital One 360 customer review by GetHuman user ~BigErn from November 2nd, 2017

Background on ~BigErn's case

GetHuman: ~BigErn - can you tell our other Capital One 360 customers when your case took place?
~BigErn: Yup. It was late at night, on October 28th.
GetHuman: Did you reach out to Capital One 360, and if so, how?
~BigErn: I used the 888-464-0727 number I found for on the GetHuman Capital One 360 customer phone number page I was on: Capital One 360 Customer Service Phone Number
GetHuman: And which of these common Capital One 360 customer issues best describes the reason you wanted to talk to them?
(Shows ~BigErn a list of common Capital One 360 problems)
~BigErn: "Setup an account" was why I was trying to call.

~BigErn's review of Capital One 360 customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One 360 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BigErn: I called in to submit a mortgage application. I got right through to someone and they were knowledegable and helped me understand the process.
GetHuman: Let's quantify your experience contacting Capital One 360. On a scale of 1 to 5, how easy is it go get help on a Capital One 360 problem?
~BigErn: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BigErn: I'd give them a three out of five on communication.
GetHuman: And what about Capital One 360's ability to quickly and effectively address your problem?
~BigErn: For that I would say four out of five.
GetHuman: And finally- any advice for other Capital One 360 customers?
~BigErn: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One 360 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BigErn taken from his Capital One 360 customer service problem that occurred on October 28th, 2017.

Capital One 360

5.00 of 5 stars | 15 reviews

~BigErn's Capital One 360 Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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