Capital One 360: I spoke to an American named **** about my long...
A Capital One 360 customer review by GetHuman user ~Anonymous from November 17th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Capital One 360 customers when your case took place?
~Anonymous: Yeah. It was late at night, on November 7th.
GetHuman: Did you reach out to Capital One 360, and if so, how?
GetHuman: And which of these common Capital One 360 customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Capital One 360 problems)
~Anonymous: "Question" was why I was trying to call.
~Anonymous's review of Capital One 360 customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One 360 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I spoke to an American named **** about my long lost ING acct. He said it was now Capital One and I politely closed account.
GetHuman: Let's quantify your experience contacting Capital One 360. On a scale of 1 to 5, how easy is it go get help on a Capital One 360 problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Capital One 360's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One 360 customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One 360 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Capital One 360 customer service problem that occurred on November 7th, 2017.