Capital One 360: Capital One *** Customer Security Office is run...
A Capital One 360 customer review by GetHuman user ~John Doe from November 16th, 2017
Background on ~John Doe's case
GetHuman: ~John Doe - can you tell our other Capital One 360 customers when your case took place?
~John Doe: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to Capital One 360, and if so, how?
GetHuman: And which of these common Capital One 360 customer issues best describes the reason you wanted to talk to them?
(Shows ~John Doe a list of common Capital One 360 problems)
~John Doe: "Setup an account" was why I was trying to call.
~John Doe's review of Capital One 360 customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One 360 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Doe: Capital One *** Customer Security Office is run by Staff that are the worst to customers with regards to rudeness, condescending to customers and absoutely un-helpfull to customers.
GetHuman: Let's quantify your experience contacting Capital One 360. On a scale of 1 to 5, how easy is it go get help on a Capital One 360 problem?
~John Doe: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Doe: I'd give them a five out of five on communication.
GetHuman: And what about Capital One 360's ability to quickly and effectively address your problem?
~John Doe: For that I would say three out of five.
GetHuman: And finally- any advice for other Capital One 360 customers?
~John Doe: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One 360 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Doe taken from his Capital One 360 customer service problem that occurred on November 11th, 2017.