Capital One 360: This is so far my best experience with a bank...
A Capital One 360 customer review by GetHuman user ~Dumbass Sinan Ozyol from November 5th, 2017
Background on ~Dumbass Sinan Ozyol's case
GetHuman: ~Dumbass Sinan Ozyol - can you tell our other Capital One 360 customers when your case took place?
~Dumbass Sinan Ozyol: Yeah. It was morning, on November 3rd.
GetHuman: Did you reach out to Capital One 360, and if so, how?
GetHuman: And which of these common Capital One 360 customer issues best describes the reason you wanted to talk to them?
(Shows ~Dumbass Sinan Ozyol a list of common Capital One 360 problems)
~Dumbass Sinan Ozyol: "Setup an account" was why I was trying to call.
~Dumbass Sinan Ozyol's review of Capital One 360 customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One 360 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dumbass Sinan Ozyol: This is so far my best experience with a bank. Much to my chagrin, Capital One bought them. I wonder if it will be downhill from there.
GetHuman: Let's quantify your experience contacting Capital One 360. On a scale of 1 to 5, how easy is it go get help on a Capital One 360 problem?
~Dumbass Sinan Ozyol: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dumbass Sinan Ozyol: I'd give them a five out of five on communication.
GetHuman: And what about Capital One 360's ability to quickly and effectively address your problem?
~Dumbass Sinan Ozyol: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One 360 customers?
~Dumbass Sinan Ozyol: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One 360 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dumbass Sinan Ozyol taken from his Capital One 360 customer service problem that occurred on November 3rd, 2017.