Capital One Credit Card: I asked for Mary's supervisor and all my concer...
A Capital One Credit Card customer review by GetHuman user GetHuman-233651 from November 14th, 2017
Background on GetHuman-233651's case
GetHuman: GetHuman-233651 - can you tell our other Capital One Credit Card customers when your case took place?
GetHuman-233651: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to Capital One Credit Card, and if so, how?
GetHuman: And which of these common Capital One Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-233651 a list of common Capital One Credit Card problems)
GetHuman-233651: "Refund or Suspicious Charges" was why I was trying to call.
GetHuman-233651's review of Capital One Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-233651: I asked for Mary's supervisor and all my concerns about new card were properly handled.*Mart was ready to write me off me an as an "angry customer" when she should have said that her supervisor had more power than she
GetHuman: Let's quantify your experience contacting Capital One Credit Card. On a scale of 1 to 5, how easy is it go get help on a Capital One Credit Card problem?
GetHuman-233651: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-233651: I'd give them a three out of five on communication.
GetHuman: And what about Capital One Credit Card's ability to quickly and effectively address your problem?
GetHuman-233651: For that I would say two out of five.
GetHuman: And finally- any advice for other Capital One Credit Card customers?
GetHuman-233651: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-233651 taken from his Capital One Credit Card customer service problem that occurred on November 8th, 2017.