Capital One Credit Card: One big drawback about this company is the cred...
A Capital One Credit Card customer review by GetHuman user ~rgiannic from November 13th, 2017
Background on ~rgiannic's case
GetHuman: ~rgiannic - can you tell our other Capital One Credit Card customers when your case took place?
~rgiannic: Yeah. It was morning, on November 4th.
GetHuman: Did you reach out to Capital One Credit Card, and if so, how?
GetHuman: And which of these common Capital One Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~rgiannic a list of common Capital One Credit Card problems)
~rgiannic: "Technical Support" was why I was trying to call.
~rgiannic's review of Capital One Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rgiannic: One big drawback about this company is the credit card statements available for download. **They only go back *** days (* months) and even if you call them to ask for additional downloads, they won't do it.**When you use Quicken or Excel for your accounting, this is very important. They offer PDF statements longer than * months, but they are worthless.**Very disappointing. Most companies offer at least one year and they usually provide additional months for you. *Capital one is archaic in that regard.
GetHuman: Let's quantify your experience contacting Capital One Credit Card. On a scale of 1 to 5, how easy is it go get help on a Capital One Credit Card problem?
~rgiannic: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rgiannic: I'd give them a five out of five on communication.
GetHuman: And what about Capital One Credit Card's ability to quickly and effectively address your problem?
~rgiannic: For that I would say four out of five.
GetHuman: And finally- any advice for other Capital One Credit Card customers?
~rgiannic: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rgiannic taken from his Capital One Credit Card customer service problem that occurred on November 4th, 2017.