Capital One: Never could get anyone who spoke English. You...
A Capital One customer review by GetHuman user ~Will Not Use Again from October 31st, 2017
Background on ~Will Not Use Again's case
GetHuman: ~Will Not Use Again - can you tell our other Capital One customers when your case took place?
~Will Not Use Again: Yes. It was evening, on October 26th.
GetHuman: Did you reach out to Capital One, and if so, how?
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~Will Not Use Again a list of common Capital One problems)
~Will Not Use Again: "Setup an account" was why I was trying to call.
~Will Not Use Again's review of Capital One customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Will Not Use Again: Never could get anyone who spoke English. You would have thought I was in India, and they understood NOTHING when I was trying to get an unauthorized charage off my account. Asked for a supervisor.......AND their accent was even worse. After ** minutes......just hung up, paid my * charge cards off, and have not used them again!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~Will Not Use Again: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Will Not Use Again: I'd give them a two out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~Will Not Use Again: For that I would say one out of five.
GetHuman: And finally- any advice for other Capital One customers?
~Will Not Use Again: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Will Not Use Again taken from his Capital One customer service problem that occurred on October 26th, 2017.