Cenlar: Called to talk w* someone about Modification or...
A Cenlar customer review by GetHuman user GetHuman-323331 from November 4th, 2017
Background on GetHuman-323331's case
GetHuman: GetHuman-323331 - can you tell our other Cenlar customers when your case took place?
GetHuman-323331: Sure. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Cenlar, and if so, how?
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-323331 a list of common Cenlar problems)
GetHuman-323331: "Request a loan" was why I was trying to call.
GetHuman-323331's review of Cenlar customer service
GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-323331: Called to talk w* someone about Modification or some forbarence on Mortgage.Could not understand what the person was saying, only to go to Makinghomeaffordable.com, did that and rep from the website called in to Cenlar and got no farther than I did.Modification and *help with mortgage is a scam.
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
GetHuman-323331: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-323331: I'd give them a two out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
GetHuman-323331: For that I would say one out of five.
GetHuman: And finally- any advice for other Cenlar customers?
GetHuman-323331: Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-323331 taken from his Cenlar customer service problem that occurred on October 28th, 2017.