Cenlar: Very helpful, respectful, educational, complete...

A Cenlar customer review by GetHuman user ~American Girl from November 18th, 2017

Background on ~American Girl's case

GetHuman: ~American Girl - can you tell our other Cenlar customers when your case took place?
~American Girl: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to Cenlar, and if so, how?
~American Girl: I used the 800-223-6527 number I found for on the GetHuman Cenlar customer phone number page I was on: Cenlar Customer Service Phone Number
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows ~American Girl a list of common Cenlar problems)
~American Girl: "Eligibility question" was why I was trying to call.

~American Girl's review of Cenlar customer service

GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~American Girl: Very helpful, respectful, educational, completely understanding. I would recommend this company to everyone!!!
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
~American Girl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~American Girl: I'd give them a five out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
~American Girl: For that I would say four out of five.
GetHuman: And finally- any advice for other Cenlar customers?
~American Girl: Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~American Girl taken from his Cenlar customer service problem that occurred on November 11th, 2017.

Cenlar

2.60 of 5 stars | 69 reviews

~American Girl's Cenlar Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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