We have been in contact with Cenlar for almost...

A Cenlar customer review by GetHuman user GetHuman-177874 from November 10th, 2017

Background on GetHuman-177874's case

GetHuman: GetHuman-177874 - can you tell our other Cenlar customers when your case took place?
GetHuman-177874: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to Cenlar, and if so, how?
GetHuman-177874: I used the 800-223-6527 number I found for on the GetHuman Cenlar customer phone number page I was on: Cenlar Customer Service Phone Number
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-177874 a list of common Cenlar problems)
GetHuman-177874: "Update account information" was why I was trying to call.

GetHuman-177874's review of Cenlar customer service

GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-177874: We have been in contact with Cenlar for almost two years in the attempt to have the home owners insurance portion of our Escrow account be removed as we pay this directly and still they keep requesting the same information be faxed and we continue to do so time and again, but still this issues has not been resolved and now. Is anyone in control of this company, how they do business is beyond comprehension and if I talk to India once more, they have no understanding of the English language nor the mortgage industry. Cenlar a total joke which we are all suffering from can anyone help us the ones stuck with this diabolical company through no fault of our own?
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
GetHuman-177874: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-177874: I'd give them a five out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
GetHuman-177874: For that I would say two out of five.
GetHuman: And finally- any advice for other Cenlar customers?
GetHuman-177874: Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-177874 taken from his Cenlar customer service problem that occurred on November 6th, 2017.

Cenlar

2.60 of 5 stars | 69 reviews

GetHuman-177874's Cenlar Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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