Cenlar: please hire english speaking employees. i have...
A Cenlar customer review by GetHuman user GetHuman-216116 from November 19th, 2017
Background on GetHuman-216116's case
GetHuman: GetHuman-216116 - can you tell our other Cenlar customers when your case took place?
GetHuman-216116: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Cenlar, and if so, how?
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-216116 a list of common Cenlar problems)
GetHuman-216116: "Eligibility question" was why I was trying to call.
GetHuman-216116's review of Cenlar customer service
GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-216116: please hire english speaking employees. i have not received a statement since sept ****. i need * each month. i have requested a statement for * year. i can not get any help. i am paid ahead for several months, so a history will be fine. why is it so hard for me to get this info????? i pay ahead to avoid interest***** your customer sevice department is terrible**** there are english speaking people that need jobs. *you need to honor your customers requests. how hard is it to mail a history of the account each month???? i will be thrilled when i can pay your company off. i am also contacting the bbb about this problem.
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
GetHuman-216116: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-216116: I'd give them a five out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
GetHuman-216116: For that I would say two out of five.
GetHuman: And finally- any advice for other Cenlar customers?
GetHuman-216116: Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-216116 taken from his Cenlar customer service problem that occurred on November 12th, 2017.