CenturyLink: Worst service ever. I was on hold for a total o...
A CenturyLink customer review by GetHuman user GetHuman-224796 from November 26th, 2017
Background on GetHuman-224796's case
GetHuman: GetHuman-224796 - can you tell our other CenturyLink customers when your case took place?
GetHuman-224796: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-224796 a list of common CenturyLink problems)
GetHuman-224796: "Technical Support" was why I was trying to call.
GetHuman-224796's review of CenturyLink customer service
GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-224796: Worst service ever. I was on hold for a total of * hours and ** minutes. Someone would answer, say I didn't to speak to a different department, "transfer" me but I'd just end up back in the same queue. I want to bill them for hours lost at this point. I'm up to ** wasted hours. DO NOT EVER SIGN UP WITH THEM.
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
GetHuman-224796: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-224796: I'd give them a three out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
GetHuman-224796: For that I would say four out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
GetHuman-224796: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-224796 taken from his CenturyLink customer service problem that occurred on November 22nd, 2017.