Charter Communications: Have been making some very serious attempts to...
A Charter Communications customer review by GetHuman user GetHuman-199819 from November 10th, 2017
Background on GetHuman-199819's case
GetHuman: GetHuman-199819 - can you tell our other Charter Communications customers when your case took place?
GetHuman-199819: Yes. It was morning, on November 4th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-199819 a list of common Charter Communications problems)
GetHuman-199819: "Lower My Bill" was why I was trying to call.
GetHuman-199819's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-199819: Have been making some very serious attempts to force cable users to purchase their cable boxes* they charge for all calls made to them* charge for services not asked by the customers and*or done efficiently. There is always a new charge on the bill (sneaky B*YKI). Extremely inadequate service all the way around. Rating for Charter: a grade below F rating. Is there a real cable company who cares out there?
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
GetHuman-199819: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-199819: I'd give them a one out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
GetHuman-199819: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
GetHuman-199819: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-199819 taken from his Charter Communications customer service problem that occurred on November 4th, 2017.