Charter Communications: was an excellent customer for overe * yrs up un...
A Charter Communications customer review by GetHuman user ~hatethiscompany13 from November 6th, 2017
Background on ~hatethiscompany13's case
GetHuman: ~hatethiscompany13 - can you tell our other Charter Communications customers when your case took place?
~hatethiscompany13: Sure. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~hatethiscompany13 a list of common Charter Communications problems)
~hatethiscompany13: "Payment Arrangement" was why I was trying to call.
~hatethiscompany13's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hatethiscompany13: was an excellent customer for overe * yrs up until i was robbed on mar. **th and called them to cancel my service because i was moving the next day and didn't know where to. they told me they would credit my account and i told them not to. got a bill for $*** and called them to find out what that was all about and they told me i was supposed to call them back to let them know i did not want to continue my service which was a total lie. asked for a supervisor who after waiting for ** minutes or more told me the same thing but they would give me a break and i would only have to pay for half of that. i said no way, i haven't lived there since the day after i called to cancel service. my bill has now been turned over to collections! charter *****! ridiculously unprofessional-DO NOT USE CHARTER NO MATTER WHAT
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~hatethiscompany13: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hatethiscompany13: I'd give them a five out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~hatethiscompany13: For that I would say four out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~hatethiscompany13: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hatethiscompany13 taken from his Charter Communications customer service problem that occurred on November 2nd, 2017.