Chase Auto Finance: I called Chase to let them know I was trading i...

A Chase Auto Finance customer review by GetHuman user ~anybody but Chase from November 12th, 2017

Background on ~anybody but Chase's case

GetHuman: ~anybody but Chase - can you tell our other Chase Auto Finance customers when your case took place?
~anybody but Chase: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to Chase Auto Finance, and if so, how?
~anybody but Chase: I used the 800-336-6675 number I found for on the GetHuman Chase Auto Finance customer phone number page I was on: Chase Auto Finance Customer Service Phone Number
GetHuman: And which of these common Chase Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~anybody but Chase a list of common Chase Auto Finance problems)
~anybody but Chase: "Repayment question" was why I was trying to call.

~anybody but Chase's review of Chase Auto Finance customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anybody but Chase: I called Chase to let them know I was trading in the vehicle and the dealership was handling the payoff. They received the payoff check and still processed my regular payment. When i called to ask about both payments. they claim no knowledge of the payoff. the call is disconnected. when i call back they find the payoff check but say it is damaged so they are retutning it. the dealership knows nothing about this. Seems fishy to me. Never will i use Chase again. My dealer stated he won't either.
GetHuman: Let's quantify your experience contacting Chase Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Auto Finance problem?
~anybody but Chase: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anybody but Chase: I'd give them a four out of five on communication.
GetHuman: And what about Chase Auto Finance's ability to quickly and effectively address your problem?
~anybody but Chase: For that I would say five out of five.
GetHuman: And finally- any advice for other Chase Auto Finance customers?
~anybody but Chase: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anybody but Chase taken from his Chase Auto Finance customer service problem that occurred on November 7th, 2017.

Chase Auto Finance

4.75 of 5 stars | 65 reviews

~anybody but Chase's Chase Auto Finance Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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