Chase Home Finance: The customer service experience at Chase was th...
A Chase Home Finance customer review by GetHuman user ~Absolon Kent from October 27th, 2017
Background on ~Absolon Kent's case
GetHuman: ~Absolon Kent - can you tell our other Chase Home Finance customers when your case took place?
~Absolon Kent: Sure. It was morning, on October 26th.
GetHuman: Did you reach out to Chase Home Finance, and if so, how?
GetHuman: And which of these common Chase Home Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Absolon Kent a list of common Chase Home Finance problems)
~Absolon Kent: "Repayment question" was why I was trying to call.
~Absolon Kent's review of Chase Home Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Home Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Absolon Kent: The customer service experience at Chase was the worst I've had in quite sometime. I would have to give this company overall an F based upon their errors and poor customer service.
GetHuman: Let's quantify your experience contacting Chase Home Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Home Finance problem?
~Absolon Kent: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Absolon Kent: I'd give them a five out of five on communication.
GetHuman: And what about Chase Home Finance's ability to quickly and effectively address your problem?
~Absolon Kent: For that I would say four out of five.
GetHuman: And finally- any advice for other Chase Home Finance customers?
~Absolon Kent: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Home Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Absolon Kent taken from his Chase Home Finance customer service problem that occurred on October 26th, 2017.