Chevron: All I wanted was a new PIN number. I was transf...

A Chevron customer review by GetHuman user GetHuman-289048 from November 15th, 2017

Background on GetHuman-289048's case

GetHuman: GetHuman-289048 - can you tell our other Chevron customers when your case took place?
GetHuman-289048: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Chevron, and if so, how?
GetHuman-289048: I used the 925-842-3232 number I found for on the GetHuman Chevron customer phone number page I was on: Chevron Customer Service Phone Number
GetHuman: And which of these common Chevron customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-289048 a list of common Chevron problems)
GetHuman-289048: "None of those really matches why I wanted to call Chevron that day." was why I was trying to call.

GetHuman-289048's review of Chevron customer service

GetHuman: So how would you sum up your experience for GetHuman's Chevron customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-289048: All I wanted was a new PIN number. I was transferred to * people and then got to the animated version. Useless
GetHuman: Let's quantify your experience contacting Chevron. On a scale of 1 to 5, how easy is it go get help on a Chevron problem?
GetHuman-289048: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-289048: I'd give them a five out of five on communication.
GetHuman: And what about Chevron's ability to quickly and effectively address your problem?
GetHuman-289048: For that I would say four out of five.
GetHuman: And finally- any advice for other Chevron customers?
GetHuman-289048: Call them early in the day or late. Don't forget any personal or account information you might need for Chevron to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-289048 taken from his Chevron customer service problem that occurred on November 11th, 2017.

Chevron

2.55 of 5 stars | 4 reviews

GetHuman-289048's Chevron Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Chevron, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Chevron in any way.

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