Chicago Tribune: You ARE calling the Phillipines when you call t...
A Chicago Tribune customer review by GetHuman user ~gigi from November 26th, 2017
Background on ~gigi's case
GetHuman: ~gigi - can you tell our other Chicago Tribune customers when your case took place?
~gigi: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Chicago Tribune, and if so, how?
GetHuman: And which of these common Chicago Tribune customer issues best describes the reason you wanted to talk to them?
(Shows ~gigi a list of common Chicago Tribune problems)
~gigi: "Delivery problem" was why I was trying to call.
~gigi's review of Chicago Tribune customer service
GetHuman: So how would you sum up your experience for GetHuman's Chicago Tribune customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gigi: You ARE calling the Phillipines when you call this number. No wonder difficult to understand the person. Very polite and nice, but my digital subscription problem NOT solved after * phone calls and several emails back and forth. Frustrating. Called and was told digital subscription not possible now...updating their website. Called back and someone else said that wasn't right.....so, who to believe......
GetHuman: Let's quantify your experience contacting Chicago Tribune. On a scale of 1 to 5, how easy is it go get help on a Chicago Tribune problem?
~gigi: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gigi: I'd give them a one out of five on communication.
GetHuman: And what about Chicago Tribune's ability to quickly and effectively address your problem?
~gigi: For that I would say one out of five.
GetHuman: And finally- any advice for other Chicago Tribune customers?
~gigi: Call them early in the day or late. Don't forget any personal or account information you might need for Chicago Tribune to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gigi taken from his Chicago Tribune customer service problem that occurred on November 18th, 2017.