Chicago Tribune: Complaint
A Chicago Tribune customer review by GetHuman user GetHuman20052 from December 4th, 2017
Background on GetHuman20052's case
GetHuman: GetHuman20052 - can you tell our other Chicago Tribune customers when your case took place?
GetHuman20052: Sure. It was morning, on November 26th.
GetHuman: Did you reach out to Chicago Tribune, and if so, how?
GetHuman: And which of these common Chicago Tribune customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman20052 a list of common Chicago Tribune problems)
GetHuman20052: "Complaint" was why I was trying to call.
GetHuman20052's review of Chicago Tribune customer service
GetHuman: So how would you sum up your experience for GetHuman's Chicago Tribune customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman20052: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman20052: For the past * Wednesdays, I have not received the Food section of the paper. I was told by someone on the other side of the planet that I would have a new paper withing **-** min. This never occurred. I was told the same thing this am when the Food section was missing again. I won't know until I go home whether or not another paper was delivered. I would like a different carrier.
GetHuman: Let's quantify your experience contacting Chicago Tribune. On a scale of 1 to 5, how easy is it go get help on a Chicago Tribune problem?
GetHuman20052: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman20052: I'd give them a three out of five on communication.
GetHuman: And what about Chicago Tribune's ability to quickly and effectively address your problem?
GetHuman20052: For that I would say four out of five.
GetHuman: And finally- any advice for other Chicago Tribune customers?
GetHuman20052: Call them early in the day or late. Don't forget any personal or account information you might need for Chicago Tribune to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman20052 taken from his Chicago Tribune customer service problem that occurred on November 26th, 2017.