Chicago Tribune: I have been a faithful subscriber for more than...
A Chicago Tribune customer review by GetHuman user ~auntpat from November 28th, 2017
Background on ~auntpat's case
GetHuman: ~auntpat - can you tell our other Chicago Tribune customers when your case took place?
~auntpat: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Chicago Tribune, and if so, how?
GetHuman: And which of these common Chicago Tribune customer issues best describes the reason you wanted to talk to them?
(Shows ~auntpat a list of common Chicago Tribune problems)
~auntpat: "Delivery problem" was why I was trying to call.
~auntpat's review of Chicago Tribune customer service
GetHuman: So how would you sum up your experience for GetHuman's Chicago Tribune customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~auntpat: I have been a faithful subscriber for more than ** years, but am seriously considering canceling because of chronic delivery problems. I am elderly and handicapped, and pay for HOME delivery, not street or driveway delivery. This mornings edition was thrown on the curb, nearly ** feet from my front door. This kind of delivery is disrespectful, unprofessional, and unacceptable. Apparently service to long-time subscribers is no longer of importance to the Chicago Tribune.
GetHuman: Let's quantify your experience contacting Chicago Tribune. On a scale of 1 to 5, how easy is it go get help on a Chicago Tribune problem?
~auntpat: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~auntpat: I'd give them a one out of five on communication.
GetHuman: And what about Chicago Tribune's ability to quickly and effectively address your problem?
~auntpat: For that I would say four out of five.
GetHuman: And finally- any advice for other Chicago Tribune customers?
~auntpat: Call them early in the day or late. Don't forget any personal or account information you might need for Chicago Tribune to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~auntpat taken from his Chicago Tribune customer service problem that occurred on November 23rd, 2017.