I started shopping at Coldwater Creek last Dece...
A Coldwater Creek customer review by GetHuman user ~amcorrigan from November 3rd, 2017
Background on ~amcorrigan's case
GetHuman: ~amcorrigan - can you tell our other Coldwater Creek customers when your case took place?
~amcorrigan: Yes I can. It was morning, on October 29th.
GetHuman: Did you reach out to Coldwater Creek, and if so, how?
GetHuman: And which of these common Coldwater Creek customer issues best describes the reason you wanted to talk to them?
(Shows ~amcorrigan a list of common Coldwater Creek problems)
~amcorrigan: "Cancel order" was why I was trying to call.
~amcorrigan's review of Coldwater Creek customer service
GetHuman: So how would you sum up your experience for GetHuman's Coldwater Creek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amcorrigan: I started shopping at Coldwater Creek last December and I love the clothes. I shop at the Chester New Jersey store and the ladies there are the most helpful group of employees I have ever met. They appear to truly enjoy their jobs and it shows in their customer service with a smile. I wanted a few sales items that the store did not have in my size and with many phone calls found all the things I wanted and will send them to my home. I have been a stay home mom for the past ** years and my family always came before me. Now that everyone is grown I have some time to spend on myself. Coldwater creek staff in Chester helped me pick clothes that fit me just right and after my first purchas I continue to return every other week. Thanks to the ladies at your Chester store I am feeling really good about myself and my new clothes. I have lost ** pounds over the last serval months and can finally fit into the beautiful clothes that Coldwater creek has to offer. Thanks to the the staff at
GetHuman: Let's quantify your experience contacting Coldwater Creek. On a scale of 1 to 5, how easy is it go get help on a Coldwater Creek problem?
~amcorrigan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amcorrigan: I'd give them a one out of five on communication.
GetHuman: And what about Coldwater Creek's ability to quickly and effectively address your problem?
~amcorrigan: For that I would say one out of five.
GetHuman: And finally- any advice for other Coldwater Creek customers?
~amcorrigan: Call them early in the day or late. Don't forget any personal or account information you might need for Coldwater Creek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amcorrigan taken from his Coldwater Creek customer service problem that occurred on October 29th, 2017.